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Service Level & Support Policy
Standard support hours and response-time targets for Nuvostella services.
Effective Date: September 4, 2026
Support Hours
Standard Support: Monday – Friday, 09:00 – 18:00 UAE Time.
Response Targets
- Critical Issues: 4 Business Hours
- High Priority: 8 Business Hours
- Medium Priority: 1 Business Day
- Low Priority: 2 Business Days
Response times are targets, not guarantees.